Service Asset Inventory Specialist
Company: Leidos Inc
Location: Greenbelt
Posted on: October 23, 2024
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Job Description:
Description The Service Asset Inventory Specialist position is
responsible for the logistical management of IT asset records under
the direction of the NEST SACM Manager. In this position, the
candidate will be responsible for the health of the hardware/asset
records as well as any tasks related to the Service Level
Agreements (SLA) associated to Service Asset and Configuration
Management (SACM) performance for their center(s) of
responsibility. The timeliness and accuracy referred to in this
description is key to successful execution of this position and
necessary for continued employment.Primary Responsibilities:*
Communicate with Service Delivery personnel to ensure hardware
reported to have been delivered to customers is what was delivered*
Ensure records housed in ServiceNow are accurate and complete.*
Confirm hardware existence, as well as location and state, in
CostPoint is mirrored in ServiceNow.* Communicate with end user to
remediate any discrepancies in records.* Support SACM analysts and
Logistics in research and corrective actions* Research methods to
improve data accuracy and process efficiency.* Duties may include
controlling the flow of assets and asset information between the
point of origin through customer placement to meet customer
requirements as well as ensure the execution and improvement of
standard processes.* Works to achieve day-to-day objectives to
Identify, define and addresses problems which are not immediately
evident but typically basic.* Identifies and resolves problems
insuring records housed in ServiceNow and Costpoint are accurate
and complete.* Confirm hardware asset existence, as well as
location and state within CostPoint is mirrored in ServiceNow.*
Communicates with peers to explain facts, basic analysis, processes
and practices related to area.* Requires limited use and/or
application of basic principles, theories, and concepts. Utilizes
limited knowledge of industry practices and standards.* Can provide
high level of customer service communications in written and verbal
form.Basic Qualifications:* Valid driver's license* High school
diploma* Attention to detail is a must* Self-motivation is a must*
Comfort with customer communications in person, over the phone and
in written communication* Ability to work efficiently with accuracy
and meet demanding timelines is a must for successfully executing
the requirements for this position* Ability to maintain a Public
Trust security clearance Preferred Qualifications:* Experience
working with ServiceNow* Experience with Costpoint or other ERP
system* Experience working in the NASA environmentOriginal Posting
Date:2024-09-11While subject to change based on business needs,
Leidos reasonably anticipates that this job requisition will remain
open for at least 3 days with an anticipated close date of no
earlier than 3 days after the original posting date as listed
above.Pay Range:Pay Range $42,250.00 - $76,375.00The Leidos pay
range for this job level is a general guideline onlyand not a
guarantee of compensation or salary. Additional factors considered
in extending an offer include (but are not limited to)
responsibilities of the job, education, experience, knowledge,
skills, and abilities, as well as internal equity, alignment with
market data, applicable bargaining agreement (if any), or other
law.
Keywords: Leidos Inc, Wheaton-Glenmont , Service Asset Inventory Specialist, Professions , Greenbelt, Maryland
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