Facilities and Events Support Associate

Company: Vista Equity Partners Management, LLC
Location: Washington
Posted on: November 1, 2024

Job Description:

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities.The Role in Brief:Facilities and Events Support AssociateThe Real Estate and Ops Support Department is seeking applicants interested in the position of Facilities and Events Support Associate. The Ops Support team is responsible for the space planning and facility management of EAB's three office locations - serving nearly 1900 employees. This role will be responsible for coordinating day-to-day Washington, D.C facilities operational needs as well as supporting audio-visual requests for our conference rooms. As a Facilities and Events Support Associate, you'll be at the heart of ensuring our office spaces are optimized for productivity, events run seamlessly, and employees have the support they need to thrive.This role is based in Washington, D.C.Primary Responsibilities:

• Conduct daily office walk-throughs, ensuring every floor is clean, functional, and fully prepped for productive work and meetings.
• Oversee incoming and outgoing mail, manage freight shipments for exciting projects, and coordinate smooth delivery of resources across the team.
• Coordinate building access - assisting with assigning, troubleshooting, and administration of security credentials for EAB and its subtenants.
• Be the go-to person for facility-related issues-diagnosing problems, implementing fixes, and improving spaces for the better.
• Schedule, document, and oversee maintenance and repair visits, ensuring our facilities are always running at peak performance for both EAB and its subtenants.
• Remain accountable to service tickets, seeing solutions through in a comprehensive and timely manner.
• Support setup and teardown of furniture, equipment, and audio-visual systems for internal and external events.
• Maintain knowledge of building systems, security, and safety protocols.
• Assist with scheduling building amenity reservations for EAB and its subtenants.
• Connect with staff to build appropriate rapport; best understanding the needs, expectations, and requirements to achieve a high level of service and excellent employee experience.
• Assist across all Business Solution teams, including Events and Tech Support.Basic Qualifications:
  • Education: High school graduate or GED
  • 1+ year work experience
  • Demonstrated success delivering service both internally and externally
  • Proven multi-tasking skills in a fast-paced environment
  • Demonstrated organizational and detail-oriented approach to work.
  • Experience using Zoom, Outlook, Word, Excel and familiar with Power Point
  • Ability to lift and/or move up to 50 pounds on a continuous basis
  • Capable of standing for long periods of time
  • Positive, polished, poised and professionalIdeal Qualifications:
    • 1+ year work experience in a technical and/or operational support role
    • Knowledge of principles and practices of basic office management and organization
    • Proven experience in facility maintenance and working with building maintenance vendors
    • Experience in event and AV setups
    • A passion for organization, logistics, and hands-on problem solving.
    • Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I PromiseCompensation:The anticipated starting salary (base) for this role is $40,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location.Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.
      • Medical, dental, and vision insurance plans; dependents and domestic partners eligible
      • 20+ days of PTO annually, in addition to paid firm and floating holidays
      • 401(k) retirement savings plan with annual discretionary company matching contribution
      • Employee assistance program with counseling services and resources available to all employees and immediate family
      • Wellness programs including gym discounts, incentives to promote healthy living.At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need.
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Keywords: Vista Equity Partners Management, LLC, Wheaton-Glenmont , Facilities and Events Support Associate, Other , Washington, Maryland