Help Desk Support

Company: Lockheed Martin
Location: Hanover
Posted on: October 24, 2024

Job Description:

Job ID: 676980BR
Date posted: Sep. 24, 2024
Program: OL

Description:This position may be eligible for a $25K sign on bonus for external hires!

What We're Doing:
Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As a cyber security professional at Lockheed Martin, you'll protect the networks that our citizens and the world depend upon each minute: Financial assets. Healthcare information. Critical infrastructure. Hazardous materials. The uninterrupted flow of energy that keeps modern life moving. Here, you'll work with cybersecurity experts on the forefront of threat protection and proactive prevention. In this fast-paced, real-world environment, you'll draw on all your education and experience as well as the resources of Lockheed Martin to keep the threats at bay.

Cyber - Lockheed Martin

Who we are:
Our Program is seeking innovative engineers to support a critical application centered in the Analytic mission as well as modernize the legacy system using a microservices-based architecture and cutting-edge technologies.

#RMSC6ISR
#RMSOL24

Why Join Us:
Your Health, Your Wealth, Your Life
Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work.
Learn more about Lockheed Martin's competitive and comprehensive benefits package.

The Work:
The helpdesk team manages tier 1 tickets to either resolution or escalation. This team maintains excellent customer relations and ensures all user issues are documented.

This position is participating in our External Referral Program. If you know somebody who may be a fit, click here to submit a referral. If your referral is hired, you'll receive a $3000 payment! code-extrefer
Basic Qualifications:
-Active TS/SCI with Polygraph

-Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 5 years of professional experience; or 3 years of professional experience with a related Masters degree.
Desired Skills:
-Analyst experience or knowledge of customer compliance rules using tools UTT, UEE, XKS
-SQL querying experience
-Experience using GIT, Jira, and Confluence
Clearance Level: TS/SCI w/Poly SP
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: Non- standard 40 hour work week as assigned by leader
Pay Rate:
The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Maryland, Washington or Washington DC is $93,400 - $179,000. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.

This position is incentive plan eligible.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.

As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Experience Level: Experienced Professional
Business Unit: RMS
Relocation Available: No
Career Area: Software Engineering
Type: Task Order/IDIQ
Shift: FirstRequired

Keywords: Lockheed Martin, Wheaton-Glenmont , Help Desk Support, Other , Hanover, Maryland