Lead Agent - Air Import, Customer Service

Company: Expeditors International
Location: Washington
Posted on: November 13, 2024

Job Description:

Lead Agent - Air Import, Customer ServiceFull-time"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderAs a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.Responsibilities:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company's procedures.
• Oversee communications, ensuring timely responses to emails and requests (internal and external).
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Minimum Requirements:
• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 2 to 3 years of related working experience in a similar position.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Fresh graduates are encouraged to apply.Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.
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