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Director of Client Retention

Company: VirtualVocations
Location: Fairfax
Posted on: November 15, 2024

Job Description:

A company is looking for a Director, Client Retention & Renewals Operations.



Key Responsibilities

Develop and implement process improvements and strategies to enhance client retention and renewal rates
Collaborate cross-functionally with various departments to align on renewal goals and initiatives
Manage a team focused on driving retention goals and serve as an escalation point for client concerns


Required Qualifications

Bachelor's degree in business administration, operations management, or equivalent experience; MBA preferred
7+ years of experience in operations, customer success, or account management, particularly in renewals or retention
Proven track record of leading teams and driving operational excellence
Experience with Salesforce, CPQ, Gainsight, and Microsoft Office Suite is a plus

Keywords: VirtualVocations, Wheaton-Glenmont , Director of Client Retention, Executive , Fairfax, Maryland

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