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Complaints Program Manager

Company: VirtualVocations
Location: Arlington
Posted on: November 11, 2024

Job Description:

A company is looking for a Complaints Program Manager, Regulatory to oversee and improve their complaints handling process in compliance with regulatory requirements.



Key Responsibilities

Manage complaints programs end to end to ensure regulatory readiness and compliance
Lead platform-specific complaints programs, focusing on enforcement, monitoring, and resolution
Continuously improve user-facing workflows to streamline operations for compliance with laws and regulations


Required Qualifications

5+ years of demonstrated project management experience
Experience with complaints-specific programs and US consumer protection laws
Ability to manage multiple tasks in fast-paced, high-growth environments
Strong analytical skills with a focus on using metrics for decision-making
Experience in operationalizing and scaling cross-functional programs

Keywords: VirtualVocations, Wheaton-Glenmont , Complaints Program Manager, Executive , Arlington, Maryland

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