Wheaton-GlenmontRecruiter Since 2001
the smart solution for Wheaton-Glenmont jobs

Senior Service Recovery Manager

Company: VirtualVocations
Location: Fairfax
Posted on: November 8, 2024

Job Description:

A company is looking for a Senior Service Recovery Project Manager to lead cross-functional service recovery projects during high-impact issues and crisis events.



Key Responsibilities

Manage multiple complex cross-functional teams during service recovery and crisis events
Own the end-to-end success of projects, including investigation, remediation, and communication
Document service recovery events and conduct post-project evaluations for continuous improvement


Required Qualifications

Bachelor's degree in communication, technology, healthcare, or equivalent work experience
Six or more years of experience leading projects with a focus on rapid resolution
Proficiency with business and communications software including Outlook, Word, Excel, PowerPoint, and Visio
Prior experience in gaining alignment from cross-functional senior leaders in escalated situations
Flexibility to work extended hours during crisis events

Keywords: VirtualVocations, Wheaton-Glenmont , Senior Service Recovery Manager, Executive , Fairfax, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Wheaton-Glenmont RSS job feeds