Customer Experience Manager

Company: VirtualVocations
Location: Fairfax
Posted on: November 8, 2024

Job Description:

A company is looking for a Customer Experience Manager to serve as a trusted account manager for strategic accounts.

Key Responsibilities

Drive account management to secure success for strategic accounts
Coordinate and facilitate communication regarding deliverables and project management
Support customer initiatives and maintain documentation on accounts

Required Qualifications

5-7 years of customer-facing customer service experience
2+ years of project management experience
Ability to engage with executive-level stakeholders
Fluency in English
Experience managing enterprise accounts is preferred

Keywords: VirtualVocations, Wheaton-Glenmont , Customer Experience Manager, Executive , Fairfax, Maryland

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