Social Support Program Manager
Company: VirtualVocations
Location: Arlington
Posted on: November 7, 2024
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Job Description:
A company is looking for a Social Support Enablement Program
Manager.
Key Responsibilities
Orchestrate social media monitoring and proactive engagement to
address user concerns
Develop and implement global social care strategies to enhance
operational efficiency
Utilize data-driven analysis to evaluate program performance and
drive improvements
Required Qualifications
7+ years of program management experience in customer support
operations
Proven success in driving large-scale improvement initiatives
In-depth knowledge of social platforms and analytics tools
Experience with enterprise social media management platforms
Technical proficiency, including SQL and API usage
Keywords: VirtualVocations, Wheaton-Glenmont , Social Support Program Manager, Executive , Arlington, Maryland
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