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RECEPTION PROGRAM MANAGER

Company: Northwest Center
Location: Arlington
Posted on: November 7, 2024

Job Description:

* *Key ResponsibilitiesPeopleOverseeing the Reception team and provide ongoing guidance to the team on leading Leads and Senior Receptionists.Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve the established goals.Manage escalations received from the team.Responsible for program performance ensuring that all procedures, processes and policies are understood and followed.Follow up with corrective employee conversations as necessary related to employee performance, including additional leadership as necessary.Carry out supervisory responsibilities in accordance with NWC and Amazon policies and procedures. Additional responsibilities include recruitment and interviewing, training and supporting staff; planning, assigning and directing work; rewarding and

Keywords: Northwest Center, Wheaton-Glenmont , RECEPTION PROGRAM MANAGER, Executive , Arlington, Maryland

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