Restaurant Manager

Company: Eden Resort & Suites
Location: Ephrata
Posted on: November 2, 2024

Job Description:

The Restaurant Manager is responsible for ensuring the overall effective operations of Bistro 2two2, including adherence to all health regulations and liquor laws. Uses strategic leadership skills to drive revenue, maximize profit, and ensure quality. Accountable for management of assigned Assistant Manager, Supervisors, and staff to ensure achievement of overall financial results, guest satisfaction, and positive team member relations. May be expected to work weekends and holidays.

Responsibilities:
--- Assists in leading the food & beverage staff to ensure the department operates efficiently and business goals are achieved.
--- Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and employee needs are met.
--- Under the direction of the Director of Food and Beverage, will ensure that the outlet is handled seamlessly and in adherence with Eden Resort & Suites Standards.
--- Guest Service: Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
--- Resolves guest complaints in a courteous and friendly manner, focusing on service recovery when applicable.
--- Works side by side with staff to train and model appropriate guest service standards.
--- Evaluate staff performance and take appropriate corrective action as needed to hold team members accountable.
--- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
--- Assists in training all team members and ensuring training records are maintained.
--- Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
--- Ensures all company, brand, and department-specific training requirements are met.
--- Supports the Director of F&B in achieving business revenue goals by implementing and delivering service programs.
--- Responsible for building and maintaining client relationships to drive repeat business/customer referrals.
--- Assists in implementing changes to food and beverage operations based on sales and guest comments.
--- Supports management of expenses to maximize hotel profitability.
--- Supports effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
--- Manages and maintains company assets to stay within budget guidelines.
--- Conduct routine inspections of food and beverage operations to maintain quality food, beverage, and kitchen/restaurant standards per Eden Resort & Suites.
--- Promotes collaboration and a positive, professional work environment.
--- Attends all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
--- Assistant in Eden Resort Champagne Sunday Brunch and other holiday brunches.

Qualifications:
Essential Skills:
--- Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
--- Must be able to manage multiple priorities in a fast-paced environment.
--- Prefer experience with venues of similar size, volume, and reputation for focus on guest satisfaction.
--- Basic knowledge of culinary operation, restaurant, banquet, and beverage service.
--- Familiar with all aspects of tableside service; knowledge.
--- Demonstrates clear written and verbal communication skills.
--- Customer focus.
--- Strategic focus.
--- People management and development.
--- Adaptability.
--- Teamwork.
--- Handles pressure well.
--- Conflict management.
--- Problem-solving.


Education And Experience Required:
--- High school diploma, College degree, or equivalent experience is required.


Physical Requirements:
--- Physical: Ability to lift, push, and pull up to 50 pounds on a regular basis throughout the shift.
--- Ability to lift, transport, and connect a keg weighing up to 150 pounds on an occasional basis with assistance.
--- Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.

About Company:
The Eden Resort & Suites offers a collection of unique and up-scale guest rooms and suites, unsurpassed on-site recreational facilitates, and exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premiere destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team. Our core values are at the heart of all that we do and are key to our enduring success. Team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member.

Benefits:

401(k)Dental/Health/Life/Vision InsuranceEmployee discountFlexible scheduleFlexible spending accountPaid time offReferral programEmployee Assistance Program

Keywords: Eden Resort & Suites, Wheaton-Glenmont , Restaurant Manager, Executive , Ephrata, Maryland