SHIFT MANAGER

Company: Cole Hospitality
Location: Washington
Posted on: November 1, 2024

Job Description:

Position SummaryThe Shift Manager is responsible for assisting the General Manager with executing the store operations during their scheduled shifts. The Shift Manager delegates tasks with team members to ensure that they are maintaining Paul BRM Customer Service Standards as well as, carry out all operating policies and standards.Position TaskDelivers optimal customer service to all customers by connecting with the customer. They are to discover and respond to customer needs.Assists in ensuring a safe working environment throughout the facility for all employees.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.Assists in monitoring employee (Barista and Cook) productivity and provides suggestions for increased service or productivity.Responsible for the supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.Follows health, safety and sanitation guidelines for all products.Performs day-to-day assignments in addition to supervision duties.Communicates effectively with the General Manager, Management Team regarding all matters as need.Other duties as assigned by managementQualifications/RequirementsHighschool Diploma or GED1-2 years of Customer service experience in a retail or restaurant environmentMinimum 6 months of experience in a position that required meeting operating policies and standards that included but no limited to, quality beverages and food products, store safety, etc.Ability to read, write and speak English proficientlyPrepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredientsStrong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative mannerAbility to handle large work volumes requiring a high degree of accuracy and be highly organizedDetailed oriented and strong work ethicAbility to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules and timelinesAble to work in a fast-paced, challenging environment

Keywords: Cole Hospitality, Wheaton-Glenmont , SHIFT MANAGER, Executive , Washington, Maryland