NETWORK OPERATIONS MANAGER

Company: SourcePro Search, LLC
Location: Washington
Posted on: October 30, 2024

Job Description:

If you have 7-10 years IT management experience in a multi-office environment and solid experience with servers, VMWare, datacenters, NetApp storage and Cisco server platforms, this Network Operations Manager position may be just what you're looking for!

This position is remote unless required in office. Office locations include: New York, Boston, Washington, DC, Chicago, San Francisco, Los Angeles, Denver, Seattle.

The ideal candidate will be responsible for managing the Network Operations team that is responsible for installation, configuration, and ongoing maintenance of all servers, storage, and data centers firm-wide. The Network Operations team is also responsible for maintaining services and applications such as monitoring, backups, replication, patching and many other services.

What You'll Do:

• Manage the team that will:
  • Install, configure, and maintain all Firm servers including the hardware and virtualization layers
  • Manage multiple data centers, including local office MDF\IDF's
  • Manage office moves, expansions and openings from a infrastructure perspective.
  • Manage the VMWare virtualization environment, NetApp storage
  • Manage backups, Business Continuity, and Disaster Recovery (BC/DR) systems
    • Manage IS staff within the team, including hiring, training, evaluation, guidance, discipline and discharge, in conjunction with CN HR
    • Maintain quality service by establishing and enforcing organization standards and support the Firm's directive of IS Service Management (including but not limited to incident and change management)
    • Provide mentoring and guidance for professional development to IS staff to meet the changing needs of the Firm
    • Develop standard operating procedures and best practices, including providing written processes and guidance to IS staff
    • Work closely with the Network Architecture & Engineering and Communications teams
    • Provide expertise and engineering support and guidance, as needed (on a daily basis)
    • Oversee systems work, including but not limited to, development, enhancement and upgrades
    • Communicate regularly with executive management and all users of information services and systems
    • Ensure the creation and maintenance of all written documentation, including system manuals and documentation of modifications and upgrades
    • Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
    • Assist in the development and implementation of IS policies and procedures, including those for architecture, security, disaster recovery, and others
    • Complete projects by coordinating resources and timetables and works appropriately with the project management team
    • Maintain professional and technical knowledge by attending educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies
    • Assist with defining systems requirements (hardware and software) for incoming and proposed new systems
    • Interface with vendors and manufacturers and advise upper management on status and quality of large-scale service and support contracts and whether they should be modified
      • Required to carry smartphone capable of phone, email, SMS, and other communications means
      • Operate within firm policies and guidelines and contribute to the Information Security group
      • Oversee and manage problems from start to finish in all aforementioned areas and is subject to demands caused by deadlines, downtimes and heavy workloads. Make recommendations as needed for upgrades, systems configuration changes and implementation of new solutions
      • All other duties as assigned or required What You'll Bring:
        
        Required:
        • After orientation, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
        • Ability to work extended and/or weekend hours, as required
        • Ability to travel, as required
        • 5+ years of progressive IT experience, including experience in a multi-office environment
        • Solid experience with servers, VMWare, and data centers
        • Experience with NetApp storage and Cisco server platforms
        • Experience managing vendor relationships
        • Project management experience
        • Participate in a 7x24 on-call rotation Preferred:
          • Bachelor's or Master's degree in Computer Science or equivalent education and experience
          • Prior law firm or professional services experience.
          • ITIL Foundations Certification
          • Project Management Professional (PMP) Certification Experience and/or certifications in the following:
            • Large scale data center designs, including servers (HP/Cisco), virtualization (VMWare), storage NetApp), and BCP/DR
            • Solarwinds monitoring services
            • Network services - Active Directory, (GPO) Policies, RFS/DFS and replication
              • Supervisory experience Competencies:
                • Ability to work independently and to make sound judgments regarding the best course of action to resolve problems; ability to determine when further expertise is necessary and contact the proper individuals as required
                • Ability and judgment to understand when status updates and user communications are appropriate and provide them to the appropriate individuals or distribution list, even and especially during times of crisis
                • Make solid technical decision for the engineering team, as required
                • Ability to work effectively under pressure, set priorities, handle multiple projects concurrently and in a timely manner
                • Excellent problem-solving, analytical and evaluative skills
                • Strong interpersonal skills with the ability to manage, counsel, mentor and supervise others, including contractors and vendors
                • Excellent verbal and written communication skills
                • Ability to meet deadlines, to conduct and direct research into IS issues and products, and to take initiative in the development and completion of projects
                • Strong project management, organizational and time management skills. Proficiency in advocating ideas to business leaders
                • Expert consultative skills. Expert strategic thinking skills. Expert ability to synthesize facts, trends and key issues in complex situations
                • Exceptional Customer Service skills

Keywords: SourcePro Search, LLC, Wheaton-Glenmont , NETWORK OPERATIONS MANAGER, Executive , Washington, Maryland