Voice over IP Engineer

Company: Disability Solutions
Location: Washington
Posted on: November 15, 2024

Job Description:

Job Description SSP is the Program Manager for the Navy's 50 year old Fleet Ballistic Missile (FBM) Program. It has contracts with every major defense contractor, who supports different aspects of the FBM weapon system. BAE Systems is looking to fill the role of VTC Telepresence Engineer Lead who will handle the day-to-day VTC Infrastructure operations, Audio/Visual upgrades and maintenance, project planning and documentation, and act as the Engineering Lead for the VTC Collaborations Program at Strategic Systems Programs (SSP), U.S. Navy.Specific duties will include:

• Manage daily operations of the Unified Communications subsystems.
• Operations and Maintenance of all VTC and Voice over IP devices to include Call Managers, Session Border Controllers, Voice over IP endpoints, Video Communications Servers, MCUs, Gateways, room-based VTC systems, Desktop VTC devices, and other VTC-related equipment.
• Conduct integration and configuration of existing unified communications hardware, including application of security controls and management support to the network infrastructure that underlies the unified communications platform.
• Patch and upgrade firmware, break/fix support, and daily operations support, including on-site assistance for special events.
• Maintain and provide configuration management information that shall include but not be limited to: equipment hardware make/model, version numbers of installed software, as-built drawings, serial numbers, and all passwords.
• Ensure technical solutions comply with all applicable DoD regulations and industry standards.
• Monitor system and network operations, and notify users when systems display non-standard or out of tolerance behavior.
• Apply technical expertise to mitigate potential system problems before they occur.
• Resolve all Voice and Video service interruptions and technical problems in a timely manner, should they occur.
• Provide enterprise-level system administration for the VTC enterprise.
• Ensure all IP and ISDN based Voice and Video systems are configured in accordance with DISA best practices and Security Technical Implementation Guides (STIG).
• Resolves system operational problems by troubleshooting and performing fault isolation and repairs, replaces, or reprograms faulty equipment, as required.
• Provides life cycle refresh projections for unified communications infrastructure, endpoints, and AV equipment build out projects.
• Conducts site surveys to establish unified communications systems and equipment based on customer requirements.
• Consult with client(s) and internal engineering groups to create and/or review requirements, functional specifications and detailed designsRequired Education, Experience, & Skills
  • Must have Active DoD Secret Clearance
  • Expert knowledge of unified communications systems, including familiarity with foundation technologies, VoIP protocols, and communication standards to include SIP,TLS, VoIP codecs.
  • Experience with Cisco Call Manager, Cisco Session Border Controller, Cisco Call Manager Express
  • Experience developing configuration change plans (CCPs) or Change Control Board (CCB) plans, and standard operating procedures (SOP) for unified communications infrastructure, endpoints, and other related equipment.
  • Strong analytical skills as well as excellent written and verbal communication skills to include technical documentation skills, and the ability to teach classes to lower level staff members.
  • 10 years of experience with administration, installation and repair of Cisco Call Managers and network infrastructure
  • Experience with DISA STIGs and implementing the security controls on unified communications infrastructure
  • Ability to manage multiple priorities.
  • Must meet the Navy requirements for Cybersecurity workforce requirements (Security +) within 6 months. Preferred Education, Experience, & Skills
    • CompTIA Security+ or other security certification
    • CCNA Collaboration
    • Network Management experience
    • VoIP Design experience Pay InformationFull-Time Salary Range: $126610 - $215270Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.About BAE Systems Intelligence & Security BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.

Keywords: Disability Solutions, Wheaton-Glenmont , Voice over IP Engineer, Engineering , Washington, Maryland